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Concierge Security in Melbourne: What It Is & Why Businesses Need It

Concierge Security Services Melbourne

For any business owner, keeping your property, employees, and customers safe are on top of your priorities. Today, we are seeing a growing number of businesses looking to concierge security in Melbourne as a way to provide security as well as assist with the back end of running the business and making sure that everything is running smoothly at all times.

It is a common misconception that concierge is a term solely used to refer to receptionists. However, when it comes to concierge security services, you are provided with guards trained to the highest standards. They are equipped with the necessary tools to offer many benefits to the business, making them ideal guards for your business.

Below are some of the most significant reasons why it is beneficial to invest in a concierge security service in Melbourne.

  1. A concierge becomes a point of contact for employees and visitors. Because they might be your only employee that faces a client, using such a service in Melbourne offers you a professional trained both in safety and reception etiquette, as well as significantly improve your brand identity.
  2. A concierge can offer other services that other security guards cannot. This includes issuing visitor badges, managing a logbook, handling phone calls, and answering customer queries. This effectively removes the need for more staff members since the concierge already combines reception and security into one.
  3. Concierge security can use their trained eye to give feedback on all areas of the business premises, which should improve the objectives of the company, including client behavior, employee behavior, and other areas that need improvement.
  4. Repeat customers are a more reliable source of income. One way that you can nurture clients to make them want to return is by having a friendly face at the front desk. Compared to a conventional security guard, this can make a customer’s experience more welcoming and casual as they go in and out of your business.
  5. People can sometimes feel intimidated by a static guard and make them feel like danger is imminent because someone is obviously employed to prevent dangerous situations. Concierge security offers a more subtle approach to safety by having a friendly face taking away the fear factor.
  6. Police resources are becoming more and more stretched, which is something that criminals can take advantage of. Having someone on the ground level allows for early and quick response in either limiting or completely preventing danger.
  7. There are high-end brands that need to portray a certain element of sophistication in all things that they do. This includes their security efforts. A concierge has a persona of an approachable and friendly employee with the professionalism, expertise, and experience of trained security personnel. With these professionals, you are given the ideal combination of hospitality and safety for your visitors and staff.
  8. The presence of a person well trained in security is enough to deter those that are intent on making a nuisance and force them to leave your premises.
  9. With the risk of violence, burglaries, and terrorism on the rise in Melbourne, having a person well trained in security at the front desk gives your staff and visitors added peace of mind. Showing your staff that you are committed to their safety boosts their morale, ultimately increasing productivity and attendance. Both are crucial if you are looking to successfully grow your business.

If you are interested to learn more about concierge security in Melbourne and how it can make your business, employees, and clients feel safe, contact a reputable concierge security provider in your area now. These professionals can help you find the best solutions to your needs and deliver high-quality service that exceeds expectations.


Why Do You Require Patrol & Security Services for Your Retail Store?

Mobile Security Patrols Services Sydney

Safety and security are just some of the most important aspects of a business in the retail industry. But if you do not have the right approach and planning in place, commercial security can be very expensive. You might have the best possible professional monitoring system in the market, but unless you have the right personnel to monitor and manage them, you will not get value for your money. Below are some reasons why you need to hire security services for your retail store.

Patrol and Security Services Create a Safe Business Environment

Because every business is at risk of being victimized by crime, many retail stores have in-house security officers to ensure the safety of their employees and property. Get a team that understands your business, customers, and assets that need protection, and work with them in creating a security plan based on these criteria.

Patrol and Security Services Ensure the Best Emergency Response

The first line of defense in protecting a business is a retail security guard. These professionals will ensure that your retail store is safe as possible, respond to emergencies, and alert the authorities as needed. Aside from being trained to protect others in emergencies, they have also learned to control the situation if there is a threat.

Patrol and Security Services Discourage Criminals

Every business is vulnerable to some kind of security risk. Every year, crimes are committed on various businesses, from simple threats to vandalism to physical threats. By hiring security personnel, you can minimize these risks. These professionals help deter crime by looking out for suspicious behavior, providing a crime deterrent, and catching criminals in the act.

Patrol and Security Services Keep the Area Under Surveillance

Hiring patrol and security services can help you strategize a system for alarms, cameras, and other equipment that can help prevent crime and maintain a safer environment for your clients and customers. These companies carry the latest technologies for surveillance and can help you pick the equipment most fit for your store.

Patrol and Security Services Secure the Store during Labor Unrest

Labor unrest and strikes can be harmful to retail businesses. These circumstances can force businesses to shut their doors and threaten the property. A security company can keep the store safe and maintain disruptions to a minimum, allowing owners to focus on their operations instead of resolving security issues.

Patrol and Security Services Handle Issues Efficiently

Many businesses consider security an afterthought. It only gets thought about when something has already happened. Security issues can happen anytime, so hiring security services ensures that these are quickly and efficiently dealt with. Hiring these professionals will ensure that businesses have many resources at their disposal in cases of security issues.

Patrol and Security Services Give Better Customer Service

While security personnel can be an intimidating presence for would-be criminals, they can be a helpful asset to a business owner who has trouble with customer service. On-site security personnel offers customers and employees peace of mind should situations with certain customers escalate, as these guards are trained to handle such situations.

Patrol and Security Services Offer Visual Security and Assistance

Security teams these days have visual security technology to protect clients. This is a simple but effective way to deter criminals. Security systems that include surveillance cameras can keep track of businesses, employees, and merchandise. Another form is having an on-site guard to deter potential criminals.

If you are a business owner, you should know the importance of protecting yourself and your company from the loss of valuable equipment and other threats. You might have security cameras and an alarm system, but this is usually not enough. Hiring a reputable commercial company to professionally monitor your retail store is one of the smartest moves you can make today.

About SWC Security:

SWC Security offers excellent security guard services in Melbourne and Sydney. Equipped with some of the most experienced security guards in the province, the team boasts years of experience to ensure that every client is satisfied with the services they receive.


Why Do You Need to Ensure Tight Security at an Event?

Event Security Sydney

Event organizers have so much to handle and not enough time to do so. You have to get the relevant permits, find a suitable venue, publicize the event, manage tickets, and negotiate with performers, among many others. Despite all these reasons, there are still instances when security is the least of the concerns of the organizers. But do you really need security at your event? The simple answer is yes. Any event could use some security. Here are seven reasons why:

Professional Training and Experience

Event security is well-trained to attend to the security needs of various kinds of events. Unlike in-house employees, these people know what to look for and how to handle different situations. Contractual event security services train their staff on drug awareness, emergency preparedness, threat identification and immobilization, first aid, and crowd control. This guard should know how to spot dangers and use the right dispute resolution approaches.

Crowd Control

Large events can culminate into chaos without proper crowd control. Event security guards manning entrances and exits ensure order and that attendees peacefully enter and exit the venue. They help maintain proper lines so no one is disadvantaged. Security personnel also help with crowd control in cases of emergencies, ensuring attendees leave the venue quickly enough while limiting chaos. They can also help limit casualties in fire accidents, structure collapse, and suspected terrorism.

More Professional and Important Events

Event businesses are show businesses. Potential customers will buy tickets to an event based on their perception of how it will be. This is why many would rather spend so much to see one famous musician than pay a few bucks for local artists. Perception also extends to how well things are organized. Organized guards, give an impression of a safe and well-planned event.

Make People Feel Safe

Nobody wants to attend an event where they are constantly checking the parking lot to ensure their vehicles are still intact. Security officers give a semblance of safety. With these professionals around, the organizers can prioritize client safety. The mere presence of security guards can deter criminals from stealing, especially since they can identify malicious characters and have contact with law enforcement officers.

Point of Authority

You might already have a few employees stationed throughout various areas of your event. But the bigger it gets, the more insufficient your personnel become. Security guards can complement the few staff on-site guiding the guests. Plus, because this uniformed personnel is more conspicuous and trustworthy, guests can easily spot them for clarification and trust whatever information they give as true and genuine.

Focus on Other Aspects of the Event

Planning and managing a successful event can be very rigorous and involve a lot of running back and forth. If you want to handle security on your own, you will most likely find yourself overwhelmed and overlook a few essential roles. It can be hard to monitor cars in the parking lot and manage the performance lineup. Having a team managing the security aspect of the event can give you one last thing to worry about.

Venue Requirement

There are times when you need to list the services of professional event security as a prerequisite to getting the facility to hold the event. If you want to hold an event on private property, chances are that you will be required to hire security personnel to show to the property owner that you prioritize safeguarding their venue. Depending on the expected crowd size, local police departments might require you to hire guards.

About SWC Security:

SWC Security offers excellent security guard services in Melbourne and Sydney. Equipped with some of the most experienced security guards in the province, the team boasts years of experience to ensure that every client is satisfied with the services they receive.


What are Event Security Services, and When is the Need to Opt for Them?

Event Security in Melbourne

Hiring security services for your event should be one of the main steps in the whole planning process. Whether you are hosting a wedding, party, sporting event, corporate event, or any gathering, having event security onsite ensures that your attendees are safe and your facility intact. There are lots of reasons why people should hire event security.

When hosting an event in an area that has high crime, having event security gives assurance to guests and minimizes the risk of theft and similar crimes. If alcohol is served at the event, having security officers present in the facility can lower the threat of property damage and personal injuries that can happen because of drunkenness.

What is Exactly Event Security?

Event security is a helpful service usually sought after by event planners who know that the success of an event relies on the safety and security of the venue participants. Experienced security officers can aid in enhancing the guest experience and reducing liabilities. In most instances, event security is needed to host a big event at a third-party facility because of insurance and compliance requirements.

Event security can include various services, like security strategy, alarm system, crown control, and surveillance. Security guards should be present in events where a large number of people will gather, high profile guests are invited, expensive items are involved, or if insurance liability requirements require security measures

How does Event Security help in Events?

When emergencies or accidents happen, people can react in an uncontrolled manner. This can give rise to problems with unclear directions, overcrowded exits, or unfamiliar surroundings. Security officers can execute emergency plans, give crowd control, and give access to emergency personnel. In distressing situations, maintaining order is crucial. In emergency situations, security guards can assist attendees in locating exits.

The larger the crowd, the higher the risk that something can go wrong. Event security is trained to manage big groups of exerting authority as needed. Security guards can monitor registration lines to keep them organized and prevent guests from line breaking, ensure guests do not enter staff-only areas and prevent guests from blocking the exits. They can also keep track of the number of people entering and exiting the venue.

  • Give guests peace of mind. When guests are invited to an event, they expect to feel comfortable and safe. Hiring event security services give planners the confidence that the safety of their attendees and the integrity of the venue are maintained. Security guards checking bags at entrances reduces the possibility of forbidden weapons and other suspicious objects.
  • Prevent party crashers. Despite having a guest list, uninvited guests are still an unfortunate possibility. Having event security onset can prevent these guests from interfering with the event or the safety of the invited guests. Stationing security guards at the door can reduce rogue intruders. They can also discreetly remove or block unwelcome guests.
  • Decrease the chance of theft. Theft is common in big events. If people are in close proximity to one another, there is a big chance that wallets, jewelry, or other items are stolen from guests. Security guards can deter criminal activity and lower theft threats, vandalism, and other crimes. Theft can also happen outside the building, so stationing guards around the premises helps.

To learn more about the benefits of hiring event security services or getting experienced security officers for your upcoming event or party, reach out to a reputable security service provider in your area. This might further convince you to finally hire the services of these security professionals.

About SWC Security:

SWC Security offers excellent security guard services in Melbourne and Sydney. Equipped with some of the most experienced security guards in the province, the team boasts years of experience to ensure that every client is satisfied with the services they receive.


Mistakes to Avoid When Hiring a Security Company

Security Guard Services

Hiring a good security service for your company is one of the best decisions that you can make. Security guard services give you peace of mind by protecting your customers, employees, and inventory, freeing you to focus on the other aspects of your business. However, hiring the wrong one will wind up costing you so much more. You need to ensure that the security team you hire is skilled, capable, and willing to cater to the needs of the company.

Thorough research on the security company you are looking to hire and understanding what they can do to address your security concerns is important. Before signing the contract, it helps to ask tough questions so you can avoid these common mistakes people usually make when hiring security guards. Take note of these common mistakes to avoid when hiring a security company.

  1. Hiring a security company that does not offer a tailored solution. Be wary of security professionals if they think they know about your business more than you do. There are teams who try to do things their own way, usually at the expense of your company. Remember that security is not a one-size-fits-all solution.
  2. Hiring a security company that does not focus on prevention. Prevention is crucial to effective security. The security company should assess your location and suggest techniques to prevent crime. If they only focus on aggressive security, you miss out on some added peace of mind and even open yourself up to potential lawsuits.
  3. Hiring a security company that does not have uniform options. See if your security guards will be uniformed in accordance with your business. Find out if they will dress the part and blend into your business premises. Depending on the security task, this can mean wearing polos, suits, and ties, police-style uniforms, or a personal guard in plain clothes.
  4. Hiring a security company without checking the reviews. Check the reputation of the security company before you hire them. Start by searching for established firms that are familiar with the operating services in your area. Do a Google search and read customer reviews to get an idea of the quality of their work.
  5. Hiring a security company without checking their license. Inquire about the local licensing and insurance coverage of security companies in your place. For example, armed guards are legally licensed to offer protection services for your business. Also, ask about insurance so you are protected if something ever happens.
  6. Hiring a security company with the lowest bid. Good security is usually not cheap. Although it seems that you can save money by going with the most affordable firm, scrimping on experienced guards may end up costing you more by giving inadequate protection and less peace of mind.
  7. Hiring a security company with no backup unit. But will happen if one of your hired guards misses a shift or does not jive well with your business environment? What plans does the team have in place to ensure that you are always protected? A reliable backup team will never leave you scrambling for security.
  8. Hiring a security company without considering your goals. Inform the security company of the kinds of protection you need right at the very beginning. A good security team will address the needs of your business first. Never blindly follow good reviews or settle for companies that offer ill-fitted solutions.

Hiring a security team for your company means you are putting your life in their hands, so you must choose wisely. Now that you know the mistakes people usually make when picking a security team, make sure that you ask a lot of questions. Only move forward with the hiring process once you have received good answers to your concerns.


Traffic Controllers

SWC Security provided us Traffic Marshalls in an operation conducted over 3 campuses, to control and direct traffic flow into numerous car parks.Their timekeeping, appearance and most importantly their reassuring presence always of the highest standard.I would thoroughly recommend them to any professional organisation.

Janet Beard



Risk Management

We have been very impressed with the service we recently received from SWC SECURITY. From the first meeting through to the site surveys and delivery of the service SWC Security have demonstrated total professionalism combining knowledgeable staff with excellent communications. They very quickly identified our needs and were able to offer a first class service throughout. There was excellent communications from our account handler giving us confidence in their services every step of the way. We would not hesitate to use them again in the future.

Dion Brown,



Corporate and Function Security

SWC Security provided a manned guarding service for us during a high profile corporate event. They secured our large premises with numerous buildings effectively and allowed our business to continue to operate smoothly throughout. Their Security Officers were professional, friendly and well presented. I recommend SWC Security to anyone else looking for a first class security service and would not hesitate in using them again.

Andrew Pass,

General Manager



Retail Security

“We have used many different companies in the past for our security, and always found the standard to be low, and the prices high. I am pleased to say this is not the case with SWC Security. The standard of guard has been exceptional, and the prices extremely competitive. Many of their guards often go above and beyond the call of duty.
We are a fast moving business, with a premium retail product, and have been quite a demanding client, but we always receive prompt, excellent responses, and feel nothing is too much trouble. In an area of our business that can be stressful, SWC Security have helped keep calm. Our relationship with SWC Security is built upon trust, loyalty and friendship.
I would highly recommend them to any other business out there – you will be not regret using this company.”

Sarah Snapes,

Project Manager – Retail Operations, major fashion retailer



Security services Tesimonials

SWC SECURITY’s security personnel have shown competence, reliability and politeness in their work. We would not hesitate to commend their services to apartment blocks.

Rebecca,

Facilities Manager